For eligible products purchased directly from usa.sidephone.com

1. Warranty Coverage and Duration

Sidephone provides a limited warranty against defects in materials, workmanship, and covered firmware under normal intended use.

Our standard warranty periods are:

• 24 months: Sidephone phones, including internal components and batteries.

• 12 months: Sidephone accessories, including interchangeable keypads supplied with the phone, separately purchased accessories, and promotional accessories.

Coverage begins automatically on the original delivery date, including during the 14-day change-of-mind return period. Registration or account creation is not required.

This voluntary warranty applies to new products originally purchased directly from Sidephone's U.S. store, for normal personal or business use. Products sold through other retailers are handled under their respective warranty arrangements. Purchases from Sidephone's Global store are covered by a separate Global warranty.

Refurbished or open-box products sold directly by Sidephone may have different voluntary warranty periods, disclosed before purchase.

2. What's Covered

This warranty covers manufacturing defects that affect normal product functionality, including:

• Defects in hardware materials, components, or workmanship.

• Battery malfunctions or abnormal degradation caused by a manufacturing defect.

• Material defects in factory-installed Sidephone firmware that prevent normal intended operation.

• Covered defects affecting essential device functions, including cellular connectivity.

Sidephone may resolve firmware-related defects through compatible updates, restoration, repair, or replacement.

3. What's Not Covered

This voluntary warranty does not cover:

• Accidental damage, drops, impacts, crushing, misuse, neglect, or improper storage.

• Normal wear and tear, including ordinary battery aging and gradual capacity loss.

• Cosmetic issues that do not affect product functionality.

• Damage caused by liquids, moisture, condensation, or corrosion.

• Damage caused by improper repairs, incompatible accessories, alterations, or unsupported software modifications.

• Loss, theft, or damage caused by external events.

Sidephone is not waterproof and has no advertised water-resistance rating. Damage caused by exposure to liquids or moisture is excluded from this voluntary warranty.

Independent repairs, accessories, or modifications do not automatically void warranty coverage. However, damage or defects caused by them are not covered.

4. Software and Mobile Network Compatibility

A cellular connection problem is not automatically a hardware defect. Covered defects in Sidephone's hardware or firmware remain eligible for warranty service.

Sidephone does not warrant the continued availability or performance of independent mobile networks, carrier services, third-party applications, or external services.

If you believe Sidephone's advertised carrier compatibility was materially inaccurate, please contact Sidephone Support so we can investigate and determine the appropriate resolution.

This warranty does not promise new software features, major operating-system upgrades, or a fixed period of voluntary software support. Sidephone will meet applicable legal software-update obligations.

5. Making a Warranty Claim

To request warranty service, email support@sidephone.com.

Please provide reasonable proof of the original qualifying purchase, product identification, and a description of the problem. We may also request photographs, diagnostic information, or reasonable troubleshooting.

Sidephone requires original product serial numbers to remain intact and readable for voluntary warranty verification. Products with removed, altered, or illegible serial numbers may be ineligible for voluntary warranty service.

We may ask you to install an available compatible software update if it could resolve the reported problem. Declining an update does not automatically invalidate warranty coverage.

Warranty claims must be reported within the applicable warranty period. Claims reported on time remain eligible for evaluation and resolution even if the warranty expires while service is underway.

Please promptly report any shipping damage, missing or incorrect items, or products that do not function on arrival. This request does not create an additional reporting deadline.

Suspected defects reported during the 14-day return period are assessed through the warranty process. Sidephone Support may consider converting a warranty investigation into a voluntary return on a case-by-case basis. Ordinary change-of-mind returns remain governed by our separate Returns & Refunds Policy.

6. Return Authorization and Preparing Your Device

Contact Sidephone Support and obtain return authorization and shipping instructions before sending any product.

Unauthorized shipments may be delayed or refused. Customers may be responsible for unnecessary expenses caused by disregarding the provided instructions.

Send only the products and components Sidephone requests. Remove SIM cards and unrequested personal accessories. Sidephone is not responsible for unsolicited items.

Before service, please back up your data, sign out of accounts, remove SIM cards, and disable device locks where reasonably possible. Warranty servicing may require resetting or erasing the device, resulting in permanent data loss. A malfunction that prevents these steps does not automatically invalidate your claim.

If your device shows signs of a potentially unsafe battery or hardware defect, stop using it and contact Sidephone Support. Do not ship a potentially unsafe device until we've provided suitable instructions.

7. Warranty Remedies

For a covered defect, Sidephone may repair or replace the affected product.

Repairs may use new or professionally refurbished components that meet appropriate quality, reliability, and performance standards.

Replacement products may be new or professionally refurbished, properly tested, and equivalent in functionality, performance, and condition.

We'll aim to provide the same model and configuration. If unavailable, we may offer an equivalent or better alternative and inform you of material differences.

Where repair or replacement is impractical, unsuccessful, or otherwise required, an appropriate refund may be provided.

A warranty refund is based on the full original amount paid for the affected product, without depreciation, together with applicable taxes and delivery charges where required.

Warranty service will be completed within a reasonable time. Sidephone does not guarantee a fixed repair turnaround or provide temporary loaner devices under this voluntary warranty.

8. Coverage After Repair or Replacement

A repaired or replaced product remains covered for whichever period is longer:

• The remainder of its original warranty period; or

• 90 days from delivery of the repaired or replacement product.

Any longer mandatory statutory coverage or extension remains unaffected.

9. Warranty Shipping and International Service

For a valid warranty claim, Sidephone covers reasonable authorized transportation costs to and from its designated service facility, including reasonable customs and import charges associated with warranty service.

Sidephone will arrange suitable shipping or approve an alternative when necessary.

Warranty service is ordinarily coordinated through the country of original delivery. If you relocate internationally, coverage continues, but we may require the product to be returned through its original delivery country. You may be responsible for additional transportation costs arising from that relocation.

For Sidephone-arranged shipments, Sidephone handles ordinary carrier loss or damage after the designated carrier accepts the inbound package and during shipment of repaired or replacement products back to you.

For customer-arranged inbound shipments, the customer generally bears transit risk until the product reaches our designated facility.

Please follow all authorized packaging, customs, and shipping instructions.

10. Replacement Returns and Ownership

Sidephone may require the defective product to be returned before shipping a replacement.

In some cases, we may provide an advance replacement or waive the return requirement.

If an advance replacement is supplied, the original product must be returned within 14 days of receiving the replacement, unless Sidephone agrees otherwise.

Any charge for failing to return the original product must be reasonable, clearly disclosed, and expressly agreed to in advance.

Replaced products and components become Sidephone's property once the warranty replacement is completed, unless their return is waived.

11. Non-Covered Claims and Independent Repairs

Sidephone does not charge an automatic diagnostic fee for warranty assessments.

If inspection determines that a defect is not covered, we may offer a paid repair or request payment of reasonable return-shipping costs. Any such charges will be disclosed and require your approval before proceeding.

Out-of-warranty repairs may be offered depending on service and parts availability. Paid work requires an approved quote.

Customers must contact Sidephone Support to request warranty service. Sidephone arranges covered repairs through its designated service providers and does not reimburse repairs independently arranged through third-party repair providers under this voluntary warranty.

12. Transferability and Refund Processing

This warranty is transferable to subsequent owners for the remainder of the original coverage period.

A subsequent owner may receive covered warranty service, including repairs and replacements, after reasonable verification of the original qualifying purchase and product identity.

Transferring ownership does not restart the warranty period.

Monetary refunds are ordinarily processed to the original payment method used for the purchase. If the product has changed ownership and a refund becomes necessary but cannot be resolved through that payment method, Sidephone Support will assess the circumstances individually to determine an appropriate resolution.

13. Liability and Your Consumer Rights

To the maximum extent permitted by applicable law, Sidephone is not responsible under this warranty for lost profits, business interruption, loss of use, lost data, or other indirect or consequential losses arising from product defects or warranty service.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

This voluntary warranty is provided in addition to your rights under applicable federal and state law, including any implied warranties that cannot legally be excluded or restricted.

Consumer protection laws may provide additional remedies, including repair, replacement, refunds, or damages. Nothing in this warranty excludes, restricts, or reduces rights or liabilities that cannot lawfully be excluded, restricted, or reduced.

This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.

14. Contact

Warrantor:

Side Technologies USA Inc.
699 Upper Court Street
Binghamton, NY 13904
United States

Warranty support email: support@sidephone.com