Global & U.S. Cookie Policy
Updated: October 1st, 2026
This Cookie Policy explains how Sidephone uses cookies and similar technologies across our websites, storefronts, and online services.
We use these technologies to operate our websites, remember preferences, improve the shopping experience, understand how visitors interact with our services, and measure the effectiveness of our marketing and advertising.
This Policy also explains the choices available to you and how you can manage cookies and other tracking technologies.
1. Where this Policy applies
This Policy applies to Sidephone-controlled online experiences, including:
sidephone.com , our main website
configure.sidephone.com , our product configurator
global.sidephone.com , our Global Store
usa.sidephone.com , our U.S. Store
docs.sidephone.com , our documentation and support resources
community.sidephone.com , our community pages and related website features
Our main website, configurator, and Global Store are operated by Side Technologies Inc. Our U.S. Store is operated by Side Technologies USA Inc.
For purposes of this Policy, "Sidephone," "we," "our," and "us" refer to the applicable Sidephone entity responsible for the website or service you are using.
Our [Global Privacy Policy] and [U.S. Privacy Policy] provide additional information about how each entity collects, uses, shares, and protects personal information.
Certain Sidephone applications or services may provide additional privacy or tracking notices where their practices differ from those described here.
2. What cookies and similar technologies are
Cookies are small files or identifiers stored on your browser or device when you visit a website. They can help a website remember your preferences, maintain a shopping cart, recognize your browser, or support secure website functionality.
We may also use similar technologies, including:
Pixels and tags: Technologies that help measure website activity, advertising performance, and conversions.
Local storage: Browser-based storage used to remember preferences or support website features.
Scripts and software development kits (SDKs): Technologies that support website functionality, analytics, or integrations with other services.
Browser and device identifiers: Information used to recognize browsers or devices for permitted purposes.
Server-side event tracking: Technologies that transmit information about website interactions or conversions directly between servers.
Some technologies are provided by Sidephone or the platforms that operate our websites. Others are supplied by third-party service providers.
Not all technologies require a traditional browser cookie. Similar privacy, consent, and opt-out requirements may apply to other tracking methods, including server-side event tracking.
3. Categories of technologies we use
We organize cookies and similar technologies into the following general categories.
Strictly necessary
Support essential website functions, including security, fraud prevention, shopping carts, checkout, authentication, and storing privacy preferences.
Functional
Remember optional preferences and support convenience features that improve the website experience.
Analytics and performance
Help us understand website traffic, navigation, performance, product interactions, and usability, including permitted session analytics.
Advertising and attribution
Measure marketing campaigns, attribute referrals and purchases, support eligible advertising audiences, and deliver or measure personalized advertising where permitted.
External media and embedded content
Support videos, social media content, and other features provided by external platforms that may use their own tracking technologies.
Strictly necessary technologies may remain active without consent where legally permitted because they are required to operate the website or provide a service you request.
Other categories are subject to applicable consent requirements and privacy choices. Where prior consent is required, optional technologies are disabled until the relevant consent has been obtained.
Our websites may use different technical platforms and consent-management systems. Category labels or groupings may therefore vary between websites, but available choices will be designed to meet applicable legal requirements.
You can review the technologies active on a particular website, including relevant providers, purposes, and retention periods, through that website's cookie preference center.
4. Analytics, performance, and session recordings
We use or may introduce analytics technologies to understand how visitors interact with Sidephone's websites and improve their performance, navigation, and usability.
Depending on the website and technologies enabled, these services may include Google Analytics 4, Shopify Analytics, Framer Analytics, or similar providers.
Analytics may measure information such as:
Pages viewed and navigation patterns
Buttons, links, and other website interactions
Product configuration selections
Shopping cart activity and checkout progression
Website performance, errors, and technical issues
Traffic sources and conversion activity
We may also use session analytics tools, such as Microsoft Clarity, Hotjar, or similar services, to help identify usability problems through heatmaps and permitted session recordings.
Where session recordings are enabled, we implement safeguards intended to mask or exclude passwords, payment information, contact details, addresses, and other sensitive inputs. Payment-entry screens and other sensitive areas are excluded from recordings.
Session recordings are used for website usability improvements, performance analysis, and troubleshooting, not for unnecessary identification or monitoring of individual visitors.
Analytics and session-recording technologies are subject to applicable consent requirements and privacy choices.
5. Advertising and conversion measurement
We use or may introduce advertising and measurement technologies associated with platforms such as Google and YouTube, Meta, TikTok, Reddit, X, and other advertising providers.
These technologies may help us:
Understand which campaigns bring visitors to our websites
Measure advertising performance and purchases
Attribute conversions to advertisements or marketing channels
Create or match advertising audiences where permitted
Limit, personalize, or improve the relevance of advertising
Understand how people interact with our advertisements and websites
Advertising measurement may involve browser-based pixels, cookies, and server-side integrations that transmit conversion events or identifiers to advertising providers.
Depending on the integration, information may include event details, transaction-related information, browser or device information, and identifiers protected through measures such as hashing where appropriate.
Using server-side tracking does not eliminate applicable privacy, consent, or opt-out obligations.
We apply legally required consent and privacy choices to advertising technologies, including server-side integrations, where applicable.
The specific advertising providers and technologies in use may change as our marketing activities develop. Details of active technologies are available through the relevant website's cookie preference center.
6. Shopify and Shopify Network Intelligence
Our Global and U.S. storefronts use Shopify to provide e-commerce functionality, including shopping carts, checkout, transaction processing, security, and related services.
Shopify collects and processes information when visitors interact with or make purchases through our Shopify-powered stores.
Sidephone has enabled Shopify Network Intelligence, which allows Shopify to use information from customer interactions with our stores, other Shopify merchants, and Shopify to support enhanced features and services ("Enhanced Services").
These services may include improved store functionality, analytics, personalization, and advertising-related capabilities.
Information about interactions or transactions with our Shopify stores may be processed by Shopify and shared with service providers or other third parties, including parties located in other countries, to provide these services.
Shopify Network Intelligence does not mean that other Shopify merchants receive direct access to Sidephone's individual customer records.
The use of information for Enhanced Services is subject to applicable privacy laws and relevant consent and opt-out choices.
Where required, customers may opt out of applicable data sharing or targeted advertising processing or withdraw consent through the privacy controls available on the relevant storefront.
For more information, please review:
Shopify's Privacy Portal also provides information about certain privacy choices and requests that can be made directly to Shopify.
7. Affiliate and referral tracking
Sidephone may work with creators, reviewers, publishers, and other referral or affiliate partners who introduce customers to our products.
We may use affiliate links, referral identifiers, cookies, and third-party attribution technologies to determine whether a visitor arrived through a particular partner and whether a resulting purchase qualifies for attribution or a commission.
These technologies may help us:
Attribute website visits and purchases to referral partners
Measure the performance of affiliate campaigns
Calculate eligible commissions or referral rewards
Detect fraudulent or invalid referral activity
Affiliate partners may receive referral, conversion, commission, and limited transaction-reference information needed to administer their programs.
We do not provide affiliate partners with individual customer names, email addresses, telephone numbers, or shipping addresses as part of affiliate reporting.
Affiliate tracking is subject to applicable consent requirements and privacy choices.
8. Embedded videos and third-party content
Some Sidephone websites may display videos, social media posts, or other content hosted by third-party platforms, including YouTube, Vimeo, Instagram, TikTok, Reddit, X, and similar services.
When embedded content loads, its provider may receive technical information about your browser or device and may use cookies or similar technologies.
Where legally permitted, certain embedded content may load automatically.
Where prior consent is required for non-essential tracking associated with embedded content, the relevant technologies will remain blocked until the necessary consent is provided.
Once third-party content loads, the provider may process information according to its own privacy policy.
You can review or manage applicable embedded-content preferences through the cookie controls available on the relevant Sidephone website.
9. Your cookie choices and privacy controls
Sidephone uses a region-specific approach to cookie consent and privacy choices, taking account of the requirements applicable to the visitor and the website.
9.1 European Economic Area, United Kingdom, Switzerland, and other consent-based jurisdictions
Where applicable law requires prior consent for non-essential cookies or similar technologies, we do not activate those technologies before obtaining the required consent.
When presented with our cookie controls, you can accept or reject optional technologies and manage the available categories individually.
Optional categories are not preselected where prior consent is legally required.
You may subsequently change your preferences or withdraw consent using the Cookie Settings or equivalent preference control on the relevant website.
Withdrawal of consent does not affect the lawfulness of processing that occurred before withdrawal.
Strictly necessary technologies may continue to operate where an applicable legal exception permits them.
9.2 United States privacy choices
Certain U.S. state privacy laws provide rights concerning the sale or sharing of personal information and the use of personal information for targeted advertising.
Depending on the technologies and services involved, disclosures of online identifiers, browsing activity, interaction data, or conversion information to advertising and analytics providers may be subject to these laws.
Where applicable law requires it, Sidephone provides mechanisms for visitors to opt out of covered processing.
These mechanisms may be available through Cookie Settings, a Your Privacy Choices or equivalent control, or another legally compliant method provided on the relevant website.
We recognize and honor legally applicable universal opt-out preference signals, including Global Privacy Control (GPC), where required.
Opt-out choices are applied to the relevant processing, including applicable integrations with advertising providers and Shopify's services.
A privacy signal or cookie choice may apply to the browser or device from which it is submitted unless we are able and legally required to associate that choice more broadly.
9.3 Other jurisdictions
In other jurisdictions, we provide cookie notices, consent mechanisms, and privacy choices as required by applicable law.
Your available options may differ according to your location, the website you visit, and the technologies in use.
9.4 Managing preferences across Sidephone websites
Because Sidephone uses multiple website platforms, privacy preferences may be managed separately on different properties.
For example, a choice made on our main website may not automatically apply to the product configurator or a Shopify storefront.
Where preferences are not technically shared between websites, you may need to manage them separately using the cookie preference center provided on each property.
9.5 Browser and device settings
Most browsers allow you to block or delete cookies through their settings.
You may also be able to manage tracking permissions through your browser, device, or available privacy tools.
Blocking strictly necessary technologies may prevent shopping carts, checkout, account access, or other essential website features from working properly.
Rejecting optional tracking does not necessarily mean you will stop seeing advertisements. You may continue to receive contextual or non-personalized advertising.
For questions or assistance with cookie preferences and privacy choices, contact privacy@sidephone.com.
10. How long cookies and similar technologies remain
Some cookies and tracking technologies operate only during a browser session. Others remain for longer periods to remember preferences, maintain security, measure activity, or recognize returning browsers or devices.
Retention periods vary depending on the technology, its purpose, and the provider's configuration.
We seek to retain cookie-related information and identifiers only for periods reasonably necessary for their stated purposes, subject to applicable legal, security, fraud-prevention, and consent-record requirements.
You can review available information about active cookies, their providers, purposes, and applicable retention periods through the cookie preference center on the relevant Sidephone website.
Third-party providers may also publish additional information about their technologies and retention practices in their own privacy or cookie policies.
11. Changes to this Policy
We may update this Cookie Policy to reflect changes in our websites, tracking technologies, service providers, business practices, or legal obligations.
When we make material changes, we will update the effective date at the beginning of this Policy and provide any additional notice required by applicable law.
Where a new or changed use of cookies or similar technologies requires consent, we will obtain the required consent rather than relying solely on an updated Policy.
We encourage you to review this Policy periodically.
12. Contact us
If you have questions about this Cookie Policy, our use of cookies or similar technologies, or your available privacy choices, please contact:
Sidephone Privacy Team
Email: privacy@sidephone.com
For additional information about how Sidephone handles personal information, please review:
You can also manage applicable cookie preferences through the Cookie Settings control on the Sidephone website you are visiting.
For Shopify-specific privacy information and available choices, visit Shopify's Privacy Portal.