For purchases made directly from Sidephone's Global store at global.sidephone.com.

1. Our 14-Day Return Policy

We want you to feel confident choosing Sidephone. If you change your mind, you can request a return within 14 days of receiving your product.

This applies to all physical products purchased directly from our Global store, including phones, interchangeable keypads, and accessories.

If products from the same order arrive separately, the voluntary return period begins on each product's delivery date, unless applicable law provides otherwise.

We may approve returns outside this period at our discretion. Your statutory consumer rights remain unaffected.

2. How to Start a Return

To request a voluntary return, contact Sidephone Support within 14 days of receiving your product.

We'll provide return instructions, shipping arrangements, and the necessary return authorization (RMA) documentation, including any required warehouse receiving QR code.

For voluntary returns, you must dispatch your package within 14 days of initiating the return, provided we've supplied the necessary instructions.

Please follow our instructions carefully. Returns sent without the required documentation or to an incorrect address may experience delays or reasonable additional costs where legally permitted. We'll make reasonable efforts to identify and process incorrectly submitted returns.

If you have a statutory right of withdrawal, you may also exercise it using our online withdrawal function or by emailing us a clear statement of your decision. Online withdrawals will be acknowledged by email without undue delay. You do not need our approval to exercise a statutory withdrawal right.

Statutory withdrawal procedures and deadlines take precedence over our voluntary return process.

3. Product Condition and Packaging

You're welcome to set up and reasonably test your Sidephone before deciding whether to keep it.

For voluntary returns, products should be in like-new condition and include their original accessories.

Original retail packaging is recommended for secure transit. In the event original packaging is unavailable, please securely package products using suitable protective materials.

We inspect returned products to confirm their identity, condition, and included accessories. We may investigate product substitutions, serial-number discrepancies, or suspected fraudulent returns.

Where legally permitted, we may make reasonable deductions for damage, missing accessories, or diminished value resulting from handling beyond reasonable testing. We'll inform you of any deductions.

Before returning a phone, please back up your data, remove your SIM card, sign out of accounts, disable applicable device locks, and perform a factory reset. Any data remaining on a returned phone may be securely erased by Sidephone.

4. Return Shipping

Global returns are processed in Hong Kong. For standard voluntary returns, we typically offer a prepaid UPS return shipping label for a flat fee of $35 USD per shipment, or the applicable local-currency equivalent.

The fee applies per return shipment, not per product. Multiple eligible products may be returned together in one package.

The applicable fee is deducted from your refund rather than collected upfront. We'll disclose the charge in your local currency before arranging your return.

Where applicable consumer law limits return charges to the direct cost of shipping, including for statutory withdrawals, we'll charge no more than the actual direct return-shipping cost, up to our standard $35 amount for a standard Sidephone-provided label. No additional handling or restocking charge will apply.

Return shipping availability and costs may vary by location. Where standard shipping is unavailable or unusually expensive, we'll discuss alternatives, including a separately approved higher shipping quote or customer-arranged shipping, where legally permitted.

If you arrange your own return shipment, you must use a tracked service, ship to our designated return facility, and follow the supplied RMA, customs, and warehouse instructions. You are responsible for reasonable additional costs caused by failure to follow those instructions, where legally permitted. We won't charge you for a Sidephone return label you haven't used.

When you use a Sidephone-provided UPS label, we'll handle ordinary carrier loss or damage claims once UPS accepts the package. You may remain responsible for damage caused by inadequate packaging, prohibited contents, or inaccurate shipment information, including reasonable deductions where legally permitted.

For customer-arranged shipping, you remain responsible for transit loss or damage until the shipment is accepted by our designated return facility, except where applicable law provides otherwise.

All return-shipping charges and responsibilities remain subject to mandatory consumer rights, including applicable requirements to disclose return costs before purchase.

5. Refunds

For voluntary returns, we'll process your eligible refund promptly after receiving and inspecting your returned products, subject to mandatory statutory deadlines.

Refunds are issued to your original payment method, minus applicable return shipping fees and other lawful deductions. If that method is unavailable, we'll arrange an appropriate alternative.

Original outbound shipping charges are non-refundable for voluntary returns where legally permitted. If your order included free shipping, we won't deduct our internal outbound shipping costs from your refund.

We don't charge separate restocking or handling fees.

We ship orders Delivered Duty Paid (DDP), meaning Sidephone handles standard import duties and taxes associated with delivery. Applicable taxes and charges collected by Sidephone will be refunded where required by law. Separately paid third-party customs, brokerage, or import charges are generally not reimbursed for voluntary returns unless required by law.

6. Partial Returns and Promotions

You can return individual products from an order without returning everything you purchased.

If a partial return means the products you keep no longer qualify for a promotional discount, we may recalculate the discount using the original purchase prices and adjust your refund accordingly, where legally permitted.

If returning a product also removes eligibility for a complimentary promotional item, you should return that item. If you keep it, we may deduct its reasonable, previously disclosed value from your refund where legally permitted.

We may waive this requirement when appropriate. We won't apply duplicate deductions for the same promotional benefit.

7. Exchanges

We offer refunds rather than direct exchanges for voluntary returns.

If you'd prefer another product, color, or keypad, you can return your original purchase and place a new order.

This doesn't affect any statutory rights to repair, replacement, or other remedies.

8. Order Cancellations and Failed Deliveries

You can request an order cancellation using the link in your order confirmation email.

If we can stop fulfillment, we'll cancel your order and provide a full refund, including original shipping charges, without a return fee.

If fulfillment can no longer be stopped, the applicable return process will apply. Your statutory right to withdraw, including before delivery where applicable, remains unaffected.

If delivery fails because of an incorrect address, refusal, or failure to collect the shipment, we may recover reasonable, documented additional carrier costs for return-to-sender or redelivery, where properly disclosed and legally permitted.

We won't charge you for delivery failures caused by Sidephone or its shipping partners.

9. Defective, Damaged, or Incorrect Products

If your product arrives damaged, is defective, or isn't what you ordered, please contact Sidephone Support as soon as reasonably possible.

Include your order information, a description of the issue, and photos or videos where reasonably available.

We'll help arrange an appropriate resolution in accordance with your consumer rights, which may include repair, replacement, refund, or another applicable remedy.

If we ask you to return the product, we'll provide a prepaid shipping label where practical or authorize and reimburse reasonable alternative shipping costs.

For shipments lost or damaged before delivery, we'll investigate with the carrier and provide an appropriate resolution at no additional cost, without delaying your statutory rights.

The standard voluntary return shipping fee does not apply where Sidephone is required to provide a remedy at no cost.

10. Network Compatibility

Before purchasing, we recommend using our online carrier compatibility checker to confirm whether Sidephone supports your intended network.

Network compatibility and coverage may vary by carrier and location.

Returns due to network incompatibility follow our standard voluntary return policy unless the device is defective or does not meet our advertised compatibility commitments.

We may request your reasonable cooperation with compatibility troubleshooting, including relevant connection information or reasonable configuration checks. We won't require you to incur unreasonable costs solely to verify a compatibility issue.

Troubleshooting will not restrict or unreasonably delay your statutory remedies.

11. Mobile Plans and Digital Services

This policy covers physical products only.

Mobile plans, subscriptions, and digital services follow their own applicable cancellation and refund terms. Returning your Sidephone does not automatically cancel an associated mobile plan or subscription.

12. Purchases from Other Retailers

This policy applies only to purchases made directly from Sidephone's Global store.

If you purchased from another retailer, please contact that retailer for returns, refunds, and warranty assistance. Our authorized resellers administer warranty replacements for products they sell.

Your statutory rights and any separately applicable warranties remain unaffected.

13. Your Consumer Rights

Nothing in this policy limits your mandatory rights under applicable consumer protection laws.

For qualifying EU and UK purchases, this generally includes the right to withdraw from an online purchase without giving a reason within 14 days after receiving the goods, or the last item where an order is delivered separately. You may also exercise this right before delivery.

You can exercise a statutory withdrawal right by submitting a clear statement through our online withdrawal function or by contacting Sidephone Support. A timely statutory withdrawal is effective without our prior approval.

For qualifying statutory withdrawals:

• We'll refund amounts required by law, including applicable standard original delivery charges.

• Where properly disclosed and legally permitted, you may be responsible for the direct cost of returning the goods, but not additional handling or restocking charges.

• You must return the goods within the applicable statutory period, generally 14 days after notifying us of your withdrawal.

• We'll reimburse you within the legally required period. Where permitted, we may withhold reimbursement until we've received the goods or you've provided qualifying evidence of return dispatch, whichever occurs first.

Statutory withdrawal rights may also provide different return deadlines, shipping-cost rules, and requirements regarding diminished value. We'll comply with the rules applicable to your purchase.

Where local law provides greater or different protections, those protections take precedence.

14. Contact

For returns, refunds, delivery problems, and warranty assistance, contact:

Sidephone Support

support@sidephone.com

You may request a copy of this policy from our support team.

Side Technologies Inc.

Unit 1002, 1 De Boers Drive
North York, Ontario M3J 0G6
Canada