For purchases made directly from Sidephone's U.S. store at usa.sidephone.com.

1. Our 14-Day Return Policy

We want you to feel confident choosing Sidephone. If you change your mind, you can request a return within 14 days of receiving your product.

This applies to all physical products purchased directly from our U.S. store, including phones, interchangeable keypads, and accessories, including products purchased on sale or through a promotion.

If products from the same order arrive separately, the voluntary return period begins on each product's delivery date, unless applicable law provides otherwise.

We may approve returns outside this period at our discretion. Your statutory consumer rights remain unaffected.

2. How to Start a Return

To request a return, contact Sidephone Support within 14 days of receiving your product.

Please provide your order details. We'll supply return instructions, shipping arrangements, and the necessary return authorization (RMA) documentation.

For voluntary returns, you must dispatch your package within 14 days of initiating the return, provided we've supplied the necessary instructions.

Please follow our instructions carefully. Returns sent without the required documentation or to an incorrect address may experience delays or reasonable additional costs where legally permitted. We'll make reasonable efforts to identify and process incorrectly submitted returns.

Any mandatory consumer cancellation or return rights remain unaffected.

3. Product Condition and Packaging

You're welcome to set up and reasonably test your Sidephone before deciding whether to keep it.

For voluntary returns, products should be in like-new condition and include their original accessories.

Original retail packaging is recommended for secure transit. In the event original packaging is unavailable, please securely package products using suitable protective materials.

We inspect returned products to confirm their identity, condition, and included accessories. We may investigate product substitutions, serial-number discrepancies, or suspected fraudulent returns.

Where legally permitted, we may make reasonable deductions for damage, missing accessories, or diminished value resulting from handling beyond reasonable testing. We'll inform you of any deductions.

Before returning a phone, please back up your data, remove your SIM card, sign out of accounts, disable applicable device locks, and perform a factory reset. Any data remaining on a returned phone may be securely erased by Sidephone.

4. Return Shipping

U.S. returns are processed in Binghamton, NY. Standard voluntary returns are subject to a flat-fee return service of $35 USD per shipment.

The fee applies per return shipment, not per product. Multiple eligible products may be returned together in one package.

The applicable fee is deducted from your refund rather than collected upfront. We'll disclose the charge before arranging your return.

The $35 amount is a standardized return shipping fee and may differ from the carrier's actual postage cost. Where applicable law limits return charges to the direct cost of shipping, we'll charge no more than the actual direct return-shipping cost, up to our standard $35 amount for a standard Sidephone-provided label.

Return shipping availability and costs may vary by location. Where standard shipping is unavailable or unusually expensive, we'll discuss alternatives, including a separately approved higher shipping quote or customer-arranged shipping, where legally permitted.

If you arrange your own return shipment, you must use a tracked service, ship to our designated return facility, and follow the supplied RMA, customs, and warehouse instructions. You are responsible for reasonable additional costs caused by failure to follow those instructions, where legally permitted. We won't charge you for a Sidephone return label you haven't used.

When you use a Sidephone-provided return label, we'll handle ordinary carrier loss or damage claims once the designated carrier accepts the package. You may remain responsible for damage caused by inadequate packaging, prohibited contents, or inaccurate shipment information, including reasonable deductions where legally permitted.

For customer-arranged shipping, you remain responsible for transit loss or damage until the shipment is accepted by our designated return facility, except where applicable law provides otherwise.

All return-shipping charges and responsibilities remain subject to applicable consumer law.

5. Refunds

For voluntary returns, we'll process your eligible refund promptly after receiving and inspecting your returned products, subject to mandatory legal deadlines.

Refunds are issued to your original payment method, minus applicable return shipping fees and other lawful deductions. If that method is unavailable, we'll arrange an appropriate alternative.

Original outbound shipping charges are non-refundable for voluntary returns where legally permitted. If your order included free shipping, we won't deduct our internal outbound shipping costs from your refund.

We don't charge separate restocking or handling fees.

Applicable sales taxes collected by Sidephone will be refunded where required by law.

Where import duties apply, Sidephone handles standard import duties and taxes associated with delivery on a Delivered Duty Paid (DDP) basis. Separately paid third-party customs, brokerage, or import charges are generally not reimbursed for voluntary returns unless required by law.

6. Partial Returns and Promotions

You can return individual products from an order without returning everything you purchased.

If a partial return means the products you keep no longer qualify for a promotional discount, we may recalculate the discount using the original purchase prices and adjust your refund accordingly, where legally permitted.

If returning a product also removes eligibility for a complimentary promotional item, you should return that item. If you keep it, we may deduct its reasonable, previously disclosed value from your refund where legally permitted.

We may waive this requirement when appropriate. We won't apply duplicate deductions for the same promotional benefit.

7. Exchanges

We offer refunds rather than direct exchanges for voluntary returns.

If you'd prefer another product, color, or keypad, you can return your original purchase and place a new order.

This doesn't affect any applicable rights to repair, replacement, or other remedies.

8. Order Cancellations and Failed Deliveries

You can request an order cancellation using the link in your order confirmation email.

If we can stop fulfillment, we'll cancel your order and provide a full refund, including original shipping charges, without a return fee.

If fulfillment can no longer be stopped, the applicable return process will apply, subject to your legal rights.

If we cannot ship your order within the promised timeframe, or within the period required by law, we'll notify you and provide the applicable option to consent to a delay or cancel for a prompt refund.

If delivery fails because of an incorrect address, refusal, or failure to collect the shipment, we may recover reasonable, documented additional carrier costs for return-to-sender or redelivery, where properly disclosed and legally permitted.

We won't charge you for delivery failures caused by Sidephone or its shipping partners.

9. Defective, Damaged, or Incorrect Products

If your product arrives damaged, is defective, or isn't what you ordered, please contact Sidephone Support as soon as reasonably possible.

Include your order information, a description of the issue, and photos or videos where reasonably available.

We'll help arrange an appropriate resolution in accordance with your consumer rights and applicable warranty, which may include repair, replacement, refund, or another applicable remedy.

If we ask you to return the product, we'll provide a prepaid shipping label where practical or authorize and reimburse reasonable alternative shipping costs.

For shipments lost or damaged before delivery, we'll investigate with the carrier and provide an appropriate resolution at no additional cost, without delaying your statutory rights.

The standard voluntary return shipping fee does not apply where Sidephone is required to provide a remedy at no cost.

10. Network Compatibility

Before purchasing, we recommend using our online carrier compatibility checker to confirm whether Sidephone supports your intended network.

Network compatibility and coverage may vary by carrier and location.

Returns due to network incompatibility follow our standard voluntary return policy unless the device is defective or does not meet our advertised compatibility commitments.

We may request your reasonable cooperation with compatibility troubleshooting, including relevant connection information or reasonable configuration checks. We won't require you to incur unreasonable costs solely to verify a compatibility issue.

Troubleshooting will not restrict or unreasonably delay your statutory remedies.

11. Mobile Plans and Digital Services

This policy covers physical products only.

Mobile plans, subscriptions, and digital services follow their own applicable cancellation and refund terms. Returning your Sidephone does not automatically cancel an associated mobile plan or subscription.

12. Purchases from Other Retailers

This policy applies only to purchases made directly from Sidephone's U.S. store.

If you purchased from another retailer, please contact that retailer for returns, refunds, and warranty assistance. Our authorized resellers administer warranty replacements for products they sell.

Your statutory rights and any separately applicable warranties remain unaffected.

13. Your Consumer Rights

Nothing in this policy limits your mandatory rights under applicable federal or state consumer protection laws.

These may include rights relating to defective, damaged, misdescribed, or non-conforming products; delayed or undelivered orders; and applicable warranty obligations.

Where law requires a different return period, procedure, refund amount, refund deadline, or allocation of costs, we'll follow that law.

14. Contact

For returns, refunds, delivery problems, and warranty assistance, contact:

Sidephone Support

support@sidephone.com

You may request a copy of this policy from our support team.

Side Technologies USA Inc.

699 Upper Court Street

Binghamton, NY 13904

United States